FAQs
Answers Before Your Artwork Arrives
A clear guide to Olyrel's hand-painted artwork, sizing, framing, shipping, returns, and studio support. If you are choosing for a particular wall, have the product link and room dimensions ready when you contact us.
Artwork
Are Olyrel paintings hand-painted?
Yes. Olyrel offers hand-painted canvas art across abstract, textured, coastal, landscape, botanical, and figure-inspired directions. The painter's touch means that brush marks, relief, and tonal details will vary naturally from one finished piece to another.
Will my artwork look exactly like the product photo?
The finished work is guided by the composition, palette, and atmosphere presented on the product page. It will not be a mechanical duplicate: textured and hand-worked areas can differ subtly, giving the painting an individual surface.
Can I request a small color or layout adjustment?
Small changes can be considered for many designs before studio work starts. Send support@olyrel.com the product link and a precise description of the requested adjustment; the team will confirm feasibility before production.
Do you send photos before shipping?
Where the order includes studio review, progress or finished-piece photographs can be shared before dispatch. Request this when contacting the team after purchase so the available review step can be confirmed.
Sizes & Frames
How do I choose the right size?
Above a sofa, bed, or console, artwork measuring roughly two-thirds to three-quarters of the furniture width is a useful starting point. A larger scale can work well on an open wall, under a high ceiling, or in a restrained interior.
If you are unsure, mark the planned dimensions on the wall with painter's tape before ordering.
What frame options do you offer?
Products may include rolled canvas and frame finishes such as black, silver, white, wood, gold, or light coffee. Available options can vary by artwork and size, so the product page is the final reference.
What does rolled canvas mean?
A rolled canvas arrives without stretcher bars or an outer frame. Choose this format when you plan to use a local framer, want a highly specific frame treatment, or prefer a more compact shipment for an oversized work.
Is framed artwork ready to hang?
A framed piece is prepared with display in mind, although walls and suitable fixings differ. Inspect the delivered hardware and select anchors that match both the wall construction and the weight of the artwork.
Shipping
Where do you ship?
Olyrel offers free express shipping to destinations available at checkout. Checkout availability is the final reference for current shipping coverage.
Will I pay import duties or taxes?
For orders delivered to the United States, applicable import duties and taxes are included. No additional import duty or tax should be due on delivery.
For all destinations outside the United States, shipping is free, but import duties, VAT, taxes, and customs charges are not included. The recipient is responsible for any applicable charges, which the courier or local customs authority may collect before or upon delivery.
How long does delivery take?
Most orders need about 8–12 business days for artwork preparation, studio review, varnishing, framing when selected, and packaging. Express shipping by DHL or FedEx usually takes about 3–7 business days after dispatch. Weather, customs processing, carrier backlogs, and remote delivery areas can add time.
Which carriers do you use?
Orders are shipped with DHL or FedEx, selected according to the artwork and destination. Tracking information is provided after dispatch and usually becomes active within 24 hours after the carrier receives the package.
How is the artwork packaged?
Artwork is packed with protective wrapping, reinforced corners, and outer packaging appropriate to the selected format. Large and framed works receive additional protection before dispatch.
Returns & Issues
What if my artwork arrives damaged?
Email support@olyrel.com as soon as possible with the order number, clear photos of the artwork, and photos of the outer and inner packaging. Keeping the packaging and contacting us within 48 hours helps us pursue a carrier claim, but this recommendation does not limit rights available under applicable consumer law.
Can I return an artwork?
Eligible standard artwork can be returned within 30 days after delivery. The artwork must meet the condition and authorization requirements in our Returns & Refunds policy. Change-of-mind return shipping is paid by the buyer. Custom or personalized artwork may follow different rules.
Contact us before sending anything back so we can confirm eligibility and provide the correct return warehouse and instructions.
Can I cancel an order?
Contact us quickly if you need to cancel. Because many works are made to order, cancellation is easiest before production begins. Once painting, framing, or shipping has started, the available options may be more limited.
What should I check when the package arrives?
Inspect the package and artwork before discarding any wrapping. If there is damage, keep all packaging and take clear photos. This helps us work with the carrier and review the appropriate remedy.
Custom Art & Support
Do you accept custom artwork requests?
Yes. We can review requests for custom size, color direction, composition, orientation, subject, or overall mood. Send support@olyrel.com the artwork link or reference image, wall dimensions, and a clear description of the request. The studio will confirm what can be made before painting begins.
Can you help me choose a painting for my room?
Yes. Send a room photo, wall width, ceiling height, preferred style, and any colors you want to highlight or avoid. We can suggest an artwork, size, and frame direction for consideration.
How do I contact Olyrel?
Use the Contact page or email support@olyrel.com for order questions, size help, custom requests, and after-sales support. We usually reply within 1–2 business days.
Do you work with designers or trade clients?
Interior designers, hospitality teams, and clients planning multi-piece orders can contact us with the project scope, target timing, and artwork direction. We can review size planning and suitable artwork groupings.
Studio Commitments
- Hand-painted surface: Brushwork, texture, and natural variation give each piece a real studio presence.
- Free express shipping: Artwork ships with tracking after production, review, and protective packaging.
- Multiple frame options: Choose rolled canvas or an available frame finish for your space.
- Studio support: Ask for size, room, frame, or custom-art guidance before ordering.