Shipping & Delivery
Studio Preparation
Olyrel paintings are produced after an order is placed. Creating the artwork, reviewing it in the studio, applying varnish, adding the selected frame, and preparing protective packaging normally requires about 8–12 business days before dispatch.
The studio may get in touch during this period to clarify order details or, where relevant, share progress or final images. When an order includes an approval step, packing and shipment follow that approval.
Where We Deliver
Free express shipping is available to the destinations shown at checkout. Checkout availability is the final reference for countries currently served.
Courier and Estimated Transit
Olyrel uses DHL or FedEx for express delivery. The journey after dispatch is usually about 3–7 business days.
This timing is an estimate, not a guaranteed arrival date. Customs reviews, severe weather, peak-season volume, carrier disruption, and remote delivery locations can extend transit.
Shipping Charges and Import Costs
Express shipping is free for every destination currently available at checkout.
United States
Express shipping is free. Applicable import duties and taxes are included for U.S. orders, so no additional import duty or tax should be due on delivery.
All destinations outside the United States
Express shipping is free. Import duties, VAT, taxes, and customs charges are not included; the recipient is responsible for any applicable charges. The courier or local customs authority may collect them before or upon delivery.
Tracking
Once DHL or FedEx has received the parcel, Olyrel sends a dispatch email containing its tracking number. Carrier updates generally begin appearing within 24 hours of carrier receipt.
Correcting a Delivery Address
Review the shipping address, email, and telephone details before completing checkout. Providing a current telephone number makes it easier for the courier to resolve delivery questions.
To request an address correction, email support@olyrel.com as early as possible and before dispatch. An address change cannot be assured after the parcel has entered the carrier network.
Delays, Delivery Questions, and Damage
For an unexplained delay or unclear tracking update, send the order number and tracking details to support@olyrel.com.
If the package arrives damaged, retain the artwork and every layer of packaging. Contact the support team promptly with photographs of the artwork, shipping label, outer box, and internal protective materials. The Returns & Refunds page explains how these cases are reviewed.